Privacy policy.
Last Updated: 13th August 2024
Welcome to HopeFarmPetPortraits.co.uk (the "Website"). This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our Website or purchase our products or services. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Who We Are
HopeFarmPetPortraits.co.uk ("we", "us", or "our") is operated by a self-employed artist, Carolyn Higgins ("I" or "me"). You can contact me at carolyn@hopefarmpetportraits.co.uk for any privacy-related concerns.
2. What Data We Collect
I may collect the following types of personal data:
Personal Identification Information: Name, email address, postal address, phone number.
Payment Information: Credit/debit card details, billing address (processed securely by our payment provider).
Order Details: Information about your orders, including pet photos and descriptions.
Technical Data: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
Communication Data: Any communications with me, including emails and messages.
3. How I Use Your Data
I use your personal data for the following purposes:
Order Processing: To process and fulfill your orders, including sending order confirmations and shipping details.
Customer Service: To respond to your inquiries and provide customer support.
Payment Processing: To process payments for your orders.
Marketing: With your consent, to send you promotional offers, newsletters, and updates about my products and services.
4. Legal Basis for Processing
I process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill my contractual obligations to you, such as processing and delivering your orders.
Consent: For sending marketing communications and other purposes where you have given explicit consent.
Legal Obligation: To comply with legal obligations, such as maintaining financial records.
Legitimate Interests: To improve my services and understand customer preferences.
5. How I Share Your Data
I do not sell or rent your personal data. However, I may share your data with:
Service Providers: Third-party service providers who assist in processing payments, delivering orders, and hosting the website.
Legal Authorities: If required by law or to protect my legal rights, I may disclose your data to government authorities or legal professionals.
6. Data Security
I am committed to ensuring that your data is secure. I have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
7. Data Retention
I retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, I will securely delete or anonymise it.
8. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data I hold about you.
Correction: You can request that I correct any inaccurate or incomplete data.
Deletion: You can request that I delete your personal data, subject to certain conditions.
Objection: You can object to the processing of your data for direct marketing purposes.
Withdrawal of Consent: If I rely on your consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact me at carolyn@hopefarmpetportraits.co.uk.
9. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.
10. Changes to This Privacy Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page, and I encourage you to review this Privacy Policy regularly.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact me at:
Carolyn Higgins
Email: carolyn@hopefarmpetportraits.co.uk
Address: The Coach House, Hope Farm, Halegate Road, Halebank WA8 8LZ